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Lovewine's Client relationship Masterclass.
“How to communicate well: Resolving
client conflict”
Problems in business are to be expected. It's how you respond
that counts.
One of the key issues in your business is how effectively
you resolve the conflict that could threaten your client relationship.
Resolving client conflict (an elephant in the room scenario)
requires a display of integrity in your business relationship,
which can only be achieved by meeting face to face.
We train our clients with the tools needed for effective
conflict resolution, before they meet with their client.
Lovewine’s “How to communicate well
toolkit” teaches you 3 steps to conflict resolution.
Step One. You will learn:
1. Reflective listening,
2. How to control anger effectively,
3. The difference between facts and feelings,
4. Expressing and receiving forgiveness,
5. Setting new boundaries, and
6. Effective reconciliation.
Step Two. Review with your client:
1. The steps required to put the situation right,
2. Ask how they are responding?
3. Request their feedback on the way forward,
4. Agree future outcomes.
Step Three. Lovewine hospitality:
By enjoying the hospitality a Lovewine event creates while
facilitating your meeting, you can demonstrate your commitment
to ensuring your relationship is restored into prosperity.
Our participation helps to keep you on track to achieve your
desired outcome throughout the discussions with your client.
As the Sicilian proverb states: “ With a contented
stomach, your heart is
Forgiving; with an empty stomach, you forgive nothing”.
What is the risk of addressing your problem?
Risking is giving up something of lesser value-your attachment
to staying in the bunker, to win something of greater value;
namely, restored and improved client relationships.
Remember Newton’s laws of resultant force and inertia:
“ A body in motion stays in motion and a body
at rest stays at rest. ”
Can Lovewine help you fix your problem?
We don’t know until we have spoken to you, as they
are your problems.
Are you a C.E.O, Managing Director, or a department head
in a client facing business who wants to experience better
relationships with their clients?
Are you a decision maker with the authority and budget to
authorise and complete a contract for a Lovewine event?
If the answer is YES,
call Lovewine +44 (0) 207 243 3210 today
or email
events@lovewine.co.uk
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